Information on Consent

Our mission at the H&R MFRC is to strengthen the well-being of all those who share the unique experience of military life. We have been supporting military families for over 35 years and we are committed to continuing our work with you.

To offer programs and services, Military Family Resource Centres apply for annual Military and Veteran Family Services Program funding. As of April 1, 2022, a condition of this funding is the collection of personal information from families accessing our services. This is done by H&R MFRC family support providers who enter your information in a secure client relationship management software platform, called Penelope. The purpose of gathering this information is for service delivery, reporting, auditing, evaluation, and statistics. All personal information is collected and used in accordance with the Privacy Act and the MFSP Privacy Code.

Gathering and securing your personal information isn’t completely new. For years, we have been safely storing the personal information you’ve consented to providing us via Family Contact Forms and our registration system. Penelope is simply a new system to do basically the same thing.

For more information on consent and the Penelope platform, please visit our FAQs.